Privacy Policy

Last updated: 1 October 2026

Aadhya Rides is a taxi booking service run by Aadhya Tours ("Aadhya", "we", "us"). It has two apps: Aadhya Rides for riders and Aadhya Driver for drivers. This policy explains what personal data we collect through the apps, why, who can see it, and the choices you have.

What we collect

Account details: your name, mobile number and email address, and your password, which we store only in a scrambled (hashed) form.
If you use "Continue with Google": the name and email address on your Google account and a Google account ID. We don't receive your Google password and can't see your Gmail, contacts, photos or files.
Drivers: vehicle details (type, make, model, registration number, colour and year), your account's approval status, the payout details you add (UPI ID, or bank account holder name, account number and IFSC), and your earnings, wallet and payout history.
Location: for riders, the pickup and drop points you choose (your phone's location helps suggest the pickup). For drivers, your phone's location while you're online and during trips, including when the app is in the background if you allow it, so we can send you nearby ride requests and show your rider where you are.
Trips: pickup and drop points, times, distance, fares, payment method, coupons, cashback, tips, ratings and comments, cancellation reasons, the ride PIN, and messages sent through in-app chat.
Support: the messages you send to Aadhya support and our replies.
Technical data: your IP address and basic server logs, used to keep accounts secure (for example, to stop password guessing) and to fix problems.

How we use it

To create your account, confirm your mobile number and keep your account secure.
To match riders with nearby drivers and run each trip: directions, arrival at the pickup, the ride PIN check and trip completion.
To work out fares, coupons, cashback, Aadhya's commission, driver earnings and payouts.
For safety and support: helping with lost items, complaints and emergencies, and preventing fraud and misuse.
To improve the service, using totals and trends (for example, how many rides happen each day).

We don't sell your personal data, and we don't use it for advertising.

What the other person on your ride sees

From the moment a driver accepts a ride until it ends, the rider and the driver see each other's name, rating and number of trips, and can call each other on their registered mobile numbers. Riders also see the driver's vehicle details and live location. Drivers never see the rider's ride PIN; the rider shares it in person.

Who we share it with

Service providers that run parts of the service for us, only for that purpose: Railway (our servers), Supabase (our database), Google (maps in the apps, place search and Sign in with Google), Twilio (SMS verification codes), Resend (sending our emails, such as ride invoices) and Photon by komoot (place search, when Google isn't used). For place search, only what you type in the search box and your approximate area are sent, never your name or account. Maps in the apps are also covered by Google's Privacy Policy. Place search uses map data © OpenStreetMap contributors.
Authorities, when the law requires it or when it's needed to protect someone's safety.

Our providers' servers may be located outside India, for example in Singapore, Japan or Germany.

How long we keep it

We keep your data while your account is open. When you delete your account, we delete or anonymise your personal data. The exceptions are trip, payment and payout records that we must keep for tax, accounting or legal reasons, and information needed to resolve an open complaint or safety issue.

Your choices and rights

See or correct your data: you can change your name in the app. For anything else, email us.
Delete your account: email info@bookdelhicabs.in from your registered email address, or include your registered mobile number, and ask us to delete your account. We'll confirm when it's done.
Location: you can turn off location access in your phone's settings, but the apps need it to book rides and to receive ride requests.
Google: you can remove Aadhya Rides' access in your Google Account under Security, then Third-party connections. Your Aadhya account stays, and you can still log in with your mobile number or email and password (use "Forgot password?" to set one).

You can withdraw your consent or raise a grievance about how we handle your data at any time by writing to info@bookdelhicabs.in with "Privacy" in the subject. We handle personal data in line with Indian law, including the Digital Personal Data Protection Act, 2023.

Security

The apps talk to our servers over encrypted connections, passwords are stored hashed, and only authorised Aadhya staff can see account details, through a separate admin login that records every change.

Children

You must be 18 or older to create an account.

Changes

If we change this policy, we'll update this page and the date above, and tell you in the app about important changes.

Contact

Aadhya Tours, India · info@bookdelhicabs.in