AAadhya Rides
Book

Cancellation & Refunds

Last updated: 3 October 2026

This page explains when you can cancel, what happens to money you've paid, and how refunds reach you, for the Aadhya Rides app run by Aadhya Tours ("Aadhya", "we").

City rides

  • You can cancel a ride in the app before the trip starts. There's no cancellation charge today; if that changes, the app will tell you before you cancel.
  • A ride booked for later can be cancelled from My Rides, also free of charge.
  • Nothing is taken for a cancelled ride: cash and online rides are paid only after the ride, and a wallet ride is paid from your wallet only when it ends.

Paying online

  • When you choose "Pay online", you pay the fare shown at booking (less any coupon) after the ride ends, by UPI, card or netbanking. Payments are processed by Razorpay; Aadhya never sees your card details or UPI PIN.
  • If you were charged twice, charged the wrong amount, or charged for a ride you didn't take, write to us and we'll refund the extra or wrong payment.
  • If you paid your driver in cash instead, the driver marks the ride as paid in cash, and an online payment made for it after that is refunded automatically.

Outstation trips: the advance

  • When you request an outstation trip, you pay an advance online: 10% of your price, at least ₹300. Your request goes to drivers once it's paid; a request that isn't paid within 30 minutes closes by itself.
  • The advance counts toward the fare. At the end of the trip you pay the driver the rest.
  • You get the full advance back if no driver is booked (including when you cancel before a driver is booked), if Aadhya or your driver cancels, if the trip doesn't go ahead for a reason on our side, or if you cancel a booked trip more than 24 hours before its start time.
  • If you cancel a booked trip within 24 hours of its start time, the advance isn't refunded. The app tells you this before you confirm the cancellation.

Aadhya Wallet

  • Money you add to your Aadhya Wallet can be used for rides and tips in the app. It can't be withdrawn or transferred to another account.
  • If you added money by mistake, write to us and we'll refund the amount you haven't spent to where it came from.
  • Cashback and refunds that Aadhya credits to your wallet stay in your wallet for your next rides.

How refunds reach you

  • Refunds of online payments go back to the UPI app, card or bank account you paid with, through Razorpay. UPI refunds usually arrive within a day or two; card and netbanking refunds can take 5 to 7 working days, depending on your bank.
  • We email you when an outstation advance is refunded.

How the service is delivered

Aadhya Rides is a ride service. Rides are provided in person, from your pickup point at the time you book; nothing is shipped.

Questions about a payment

Write to info@bookdelhicabs.in, or use Help & Support in the app. Tell us the date and route of the ride, and we'll look into it.